This privacy policy explains how Design Di Lusso Limited (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit and use our ecommerce website: https://shop.ddl-tiles.com.

We are committed to protecting your privacy and complying with our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may update this policy from time to time. Any updates will be posted on this page, so please review it regularly to stay informed.

Who We Are

Design Di Lusso Limited
Email: admin@ddl-tiles.com
Website: https://shop.ddl-tiles.com

Data We Collect

When you visit or interact with our ecommerce site, we may collect:

• Technical data: such as your IP address, browser type, and device information

• Contact details: including name, email address, phone number, and shipping/billing addresses

• Purchase data: including items added to cart, purchase history, and payment method (note: we do not store full payment details)

• Marketing preferences and communication history

• Usage data: such as pages visited, time spent, and referral source

How and Why We Use Your Data

We process your data under one or more of the following legal bases:

• Contractual necessity: to fulfill your orders and provide customer service

• Legitimate interests: to improve our website, prevent fraud, and market to existing customers

• Consent: where you opt in to receive newsletters or marketing

• Legal obligation: where we are required to comply with UK laws and tax regulations

We use your data to:

• Process orders and payments

• Deliver products and communicate order updates

• Improve our services and website functionality

• Send marketing emails (only if you’ve opted in)

• Comply with legal and regulatory obligations

Cookies

We use cookies and similar technologies to:

• Analyse traffic and improve website performance

• Remember your preferences and shopping cart contents

• Tailor content and advertisements

You can manage your cookie preferences in your browser settings.

Your Data Protection Rights

As a UK resident, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (where legally permitted)

• Object to or restrict data processing in certain circumstances

• Withdraw consent for marketing communications at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at [insert contact email].

Data Sharing and Security

We do not sell or rent your data to third parties.
We may share data with trusted service providers (e.g., payment processors, delivery companies) who help us run our ecommerce operations. These providers are contractually bound to protect your data and only use it for specified purposes.

We implement appropriate technical and organisational security measures to protect your data from unauthorised access, loss, or misuse.

Contact Us

If you have any questions or concerns about this policy or how your data is handled, please contact us.