1. Delivery Information

We offer reliable delivery options to ensure that your products arrive on time. Delivery times vary based on location and product availability. Once your order is placed, you will receive an email with the tracking number and expected delivery date.

2. Delivery Charges

• Standard shipping charges will be calculated at checkout based on your location.
• For international orders, additional charges may apply based on the delivery address.
• Expedited shipping options may be available for faster delivery.

3. Returns and Exchanges

• If you are not completely satisfied with your purchase, we offer returns and exchanges within [X] days of receiving the product.
• Items must be returned in their original, unused condition, with all packaging intact.
• If the item is defective or damaged, you can return it for a full refund or replacement.

4. Non-Returnable Items

• Personal items (such as intimate wear or cosmetics).
• Perishable items or those with a short shelf life.
• Customized or personalized items.

5. Refunds

• Once we receive your returned item, we will inspect it and process your refund. Refunds will be issued to the original payment method used for the purchase.
• If your return is approved, you will be notified of the refund status. Please allow [X] business days for the refund to be processed.

6. How to Return an Item

• To initiate a return, please contact our customer service at [Your Email/Phone Number].
• Ensure the product is packed securely before sending it back to us.
• The return shipping costs will be your responsibility unless the item is faulty or damaged.

7. Damaged or Defective Items

• If your order arrives damaged or with a defect, please contact us immediately within [X] days of receipt.
• We will provide you with instructions on how to return the defective product and issue a full refund or replacement.